Privacy Policy

HERA respects your privacy. This policy explains what personal data we collect, why, and your rights under the EU General Data Protection Regulation (GDPR) and the French Data Protection Act.

Data we collect

• Order data: name, email, billing address, and payment confirmation (via Shopify).
• Support data: any message you send us at hello@hera-wellness.com.
• Analytics: anonymized traffic data to help us improve the site.

Why we use it

• To fulfill your order and send you your guides.
• To provide customer support and process refund requests.
• To comply with tax and accounting obligations.

Who processes your data

• Shopify Inc. — e-commerce platform and payment processing.
• Email delivery providers — to send you your order confirmation and downloads.

We never sell your data. We only share it with processors necessary to deliver our service.

How long we keep it

Order records are retained for the period required by French accounting law (10 years). Support emails are kept for up to 3 years. You can ask us to delete anything not required by law at any time.

Your rights

Under GDPR you have the right to access, correct, delete, or export your data, and to object to processing.

To exercise these rights, email hello@hera-wellness.com. You may also file a complaint with the CNIL (French data protection authority) at cnil.fr.

Cookies

We use essential cookies to run the store (cart, checkout) and privacy-friendly analytics. You can control cookies in your browser settings.